Warranty Information

Warranty Time Period:

The Warranty provided herein is for a period of one (1) year from the date of the original retail purchase.

Warranty Coverage:

This Warranty is given by 3G LLC, 18121 Berta Canyon Rd. Prunedale Ca. 93907 only to the original purchaser of this Instrument. 3G Guitar Company will repair or replace any part or parts of the Instrument which may prove defective under normal use and service during the one (1) year Warranty Time Period stated above (which 3G Guitar Company examination shall disclose to its satisfaction to be thus defective. This Warranty does not apply unless you provide a copy of your original sales receipt.

This Warranty Does Not Cover:

This Warranty does not cover: (a) any non-factory-installed electrical/electronic components or tuning hardware; (b) damage or defects due to alteration, misuse, abuse, normal wear and tear, extremes of temperature or humidity or abnormal strain; (c) accidental or intentional damage; (d) damage in shipping; (e) the repair or replacement of expendable maintenance items including, but not limited to, strings, tuning machines, or scratched Toneguards; (f) normal fret wear; (g) plating on metal parts; (h) cracking or other damage to the finish; (i) any damage from accessories (synthetic straps, etc.); (j) an Instrument whose serial number has been defaced; (k) tonal characteristics (tone is a subjective matter and is not warranted); or (l) any Instrument purchased from other than an authorized 3G Guitar Company dealer.

To Obtain Warranty Service:

To obtain warranty service, the Instrument must be returned to 3G Guitar Company at its address listed above. A return authorization number, to be obtained from 3G Guitar Company Customer Service Department, must be written in a conspicuous place on the outside of the return shipping carton or the return will be refused. When returning the Instrument for service under this Warranty, a copy of the sales receipt establishing proof and time of purchase must be sent along with the instrument. All freight and insurance must be prepaid by the original owner.

Your Responsibility:

You must maintain this instrument, without alteration, negligent use, misuse or abuse. All service of this Instrument must be performed by 3G Guitar Company. Any service performed on this instrument by other than 3G Guitar Company, or not specifically authorized by 3G Guitar Company, will terminate this Warranty.

Warranty Limitations and Disclaimers:

3G Guitar Company’s sole and exclusive responsibility shall be as provided under this Warranty and, UNDER NO CIRCUMSTANCES, SHALL 3G GUITAR COMPANY BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. THIS LIMITED WARRANTY IS YOUR EXCLUSIVE REMEDY AND IS MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED; ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXPRESSLY LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN WARRANTY. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. No person, whether or not an agent, is authorized to make or assume any obligations other than those stated in this warranty.

SAVE YOUR RECEIPT! 3G Guitar Company cannot perform any Warranty Service without a copy of your original sales receipt. The registration of this 3G Guitar Company Guitar is important as it will allow us to keep you apprised of any improvements and / or upgrades made after your purchase.

Is my guitar under warranty if I didn’t purchase from an authorized dealer? Only guitars purchased from an authorized 3G Guitar Company dealer are covered under the 3G Guitar Company warranty.